COMMON QUESTIONS

Questions arise for many reasons:

- Early hospital discharge leaves little time to learn routine care of your stoma, appliance (pouch), and skin.

- Stomas change over time for various reasons.  Skin or stoma issues can arise.

- Even if your ostomy is temporary, you will need to manage it yourself for several months before it can be reversed.

Finding Resources:

- The major Ostomy product manufacturers provide concierge services. You can speak with people trained to offer product advice and suggestions often to provide samples of their products for you to try.

- Your ostomy nurse is a good resource and your ostomy product-supply company often has a nurse available by phone for advice.

- Ostomy support group members discuss products, solutions to problems, provide educational speakers, and may have   members with your same type of surgery who can visit you.

- This website provides phone numbers for local companies, support groups, current events, and valuable links to the United Ostomy Association of America with scores of information on ostomies.  

Common Worries:

Will anyone know I'm wearing a bag?

- No.  And no one will know unless you tell them.  You often meet people who have ostomies and you don't even know it.

 

Will it be smelly?

- No.  Modern pouch equipment, used correctly, prevents odor.

Will I be able to wear normal clothing?

- Yes.  Pouches today have a low profile and are not noticeable under most clothing.  Some adaptations may be necessary for swimming and other sports.

Will I need to modify my life?

- Maybe.  Depending on your type of ostomy, the extent of surgery, and your general health; some lifestyle modifications may be needed.  For example, you will need to discuss with your doctor the maximum weight you should lift.

After I recover will I be able to...

Play Sports?

Work?

Swim?

Travel?

Take Baths?

Make Love?

Have a Baby?

      - Yes to all!

RESOURCES

Major Ostomy Supply Manufacturer’s Concierge Services:

COLOPLAST

        Help with choosing a product: 

        1-855-385-3991

        Website: 

        www.coloplast.us  (With many educational sections)

        Coloplast Care Program:  

        1-877-858-2656

        Email: 

        care-us@coloplast.com

        Website: 

        www.coloplastcareenroll.com

CONVATEC 

        Help with choosing a product:

        1-800-422-8811        

        Website: 

        www.convatec.com/ostomy  (With many educational sections)

        ConvaTec Me+ Program, samples and clinical support: 

        Email:  Hayley.CVTConcierge@convatec.com

        Ph:  1-877-585-0470 opt 4

        FAX:  855-584-8240

CYMEDMicroSkin products 

        Help with choosing a product: 

        1-800-582-0707

        Website:

        www.cymed.ostomy.com

HOLLISTER

        Help with choosing a product: 

        1-888-808-7456

        Hollister Secure Start Program: 

        1-888-808-7456

        Website: 

        www.hollister.com  (With many educational sections)

MARLEN

        (Help with choosing a product): 

        1-216-292-7060    

        Website: 

        www.marlenmfg.com

NU-HOPE LABS (known for hernia belts and custom systems and more)

        Help with choosing a product:

        1-800-899-5017

        Email: 

        info@nu-hope.com

        Website: 

        www.nu-hope.com

 

Medical Equipment (Ostomy) Suppliers in Albuquerque:

HME Specialists: (abbreviated for “Home Medical Equipment”) Headquarters Albuquerque with branches in Clovis, El Paso, Farmington, Gallup,  Hobbs, Las Cruces, Las Vegas, Roswell, Santa Fe, and Silver City.

        Albuquerque HME Osuna Location at 611 Osuna Rd. NE, Albuquerque, NM   87113 With showroom.

        Cust. Svc.:  ph: 

        505-888-6500

        Toll Free:  ph:  

        866-690-6500

        FAX: 

        505-888-6505

        Website: 

        www.hmespecialists.com

        Albuquerque HME West Side Location at 10801 Golf Course Road, NW, Albuquerque, NM  87114

        Same numbers as above.

 

Phil’s Pharmacy (Phil’s Pills) at 5510 Lomas Blvd NE, Albuquerque, NM   87110

        (Carry some ConvaTec Ostomy Supplies and Accessories)

         Cust. Svc.: ph: 

         505-265-6868

         FAX: 

         505-256-9196

         Website: 

         www.philspharmacynm.com    

    

National Seating and Mobility

(formerly Sandia Surgical, Inc.)

        4431 Anaheim Ave. NE, Suite A, Albuquerque, NM   87113

        Medical Supplier with home delivery

        (Carry some Coloplast, ConvaTec, and Hollister Supplies for ongoing or OTC purchase)

        Cust Svc.:  ph: 

        505-715-4284 X 5993

        FAX:  ph: 

        505-355-6991

        Website: 

        www.nsm-seating.com

        (Educational Links about Insurance and Medical Issues)

 

Mail Order Supplier/ Distributor Companies:

Byram Healthcare 

        Cust. Svc. for Ostomy: 

        800-308-9445

        Cust Svc.:  ph:

        877-902-9726

        FAX:  ph: 

        866-811-4500

        Email: 

        custserv@byramhealthcare.com

        Website: 

        www.byramhealthcare.com/ostomy

 

Edgepark Medical Supplies

        Cust. Svc. Ostomy Specialists:  ph.

        800-321-0591

        Website: 

        www.edgepark.com

 

Parthenon Inc.

        Cust. Svc.: Ph: 

        800-453-8898

        FAX:  ph.

        801-972-47734  

        Website: 

        www.parthenoninc.com

 

 Shield Healthcare

        Customer  Service:  ph. 800-675-7342

        FAX:  ph. 800-578-9484

        Website: 

        www.shieldhealthcare.com

Ostomy Supply Resources -- Lower Cost Alternatives

Local Resource: 

The Ostomy Association of Albuquerque: (OAA) maintains a supply closet of donated supplies, at no cost, to people who need them. Since the supplies are donated, the available supplies vary.  These supplies are helpful to people who have emergency needs, or want to trial a different product.  It is not a good source to fill regular long term needs. To make an appointment and get directions contact the OAA by voicemail or email.

Manufacturer's Assistance Programs: All the major manufacturers sponsor programs for people without insurance coverage. They vary in the amount and length of time they offer assistance and you must complete a form to qualify.

        Convatec: 800-422-8811
        Coloplast: 877-781-2656
        Hollister: 800-323-4060

 

National Groups: (Provide supplies but require shipping and handling costs)

        Osto Group:  877-678-6690
        Ostomy 211www.ostomysupplies.ostomy211.org  (emergency supplies, donation requested)
        Kindred Box: Resource on Facebook, and www.kindred box.org

Lower Cost Options:

        Best Buy Ostomy Supplies: 866-940-4555
        Mercy Supply Collaborative:  888-637-2912
        Ostomy4less: 877-678-6694 
        Parthenon Ostomy Supplies: 800-453-8898
        Stomabags: 855-828-1444

Ostomy Support Groups in New Mexico:

Ostomy Association of Albuquerque:  Monthly meetings. 

        Meets at Kaseman Hospital, Albuquerque        

        For information call voicemail:  505-830-2135

        Email:  oa.albuquerque@gmail.com

        Website:  www.albuquerqueostomy.com

 

VA Ostomy Support Group: for Military Veterans

        Meets at VA Hospital, Albuquerque

        For information call voicemail:  505-265-1711, Ext. 5171

 

Ostomy Support Group of Southern NM:  

        Meets at Memorial Medical Center in Las Cruces, NM

        Ph:  voicemail:  575-640-5242 or 575-521-5038

 

Hospital Contacts in Albuquerque for Ostomates:

Lovelace Medical Center Ostomy Nurses: 

       505-727-8250

Lovelace Medical Group – General Surgery--Ostomy Clinic:  

       Outpatient Clinic  

       505-727-7096

Presbyterian Main Hospital Ostomy Nurses:  

       505-841-1251

Presbyterian Wound and Ostomy Care Center:  

        Outpatient Clinic  

        505-823-8870

University New Mexico Medical Center Hospital (UNM) Ostomy Nurses: 

        505-272-9098

Veteran’s Hospital (Veteran’s only) Wound/ Ostomy Nurses: 

        505-265-1711   

        Ext#  5232 or 5171 or 4411

 

 

Websites We Recommend:

    

Colorectal Cancer Alliance:

        www.ccalliance.org

Crohn’s and Colitis Foundation:

        www.crohnscolitisfoundation.org

Inspire:

        www.inspire.com

United Ostomy Association of America:

        www.ostomy.org

Vegan Ostomy:

        www.veganostomy.ca

DISCLAIMER: The documents contained within these web pages are presented expressly for informational purposes only. In no way are any of the materials presented here meant to be a substitute for professional medical care or attention by a qualified practitioner, nor should they be construed as such. ALWAYS check with your doctor if you have any questions or concerns about your condition, or before starting a new program of treatment. The United Ostomy Associations of America and operators of this website are not responsible or liable, directly or indirectly, for ANY form of damages whatsoever resulting from the use (or misuse) of information contained in or implied by these documents.

© 2018 by Ostomy Association of Albuquerque, NM